Security Platforms We Automate

Platforms We Connect and Automate
RDX is tool-agnostic by design. We automate the platforms you already run rather than pushing a replacement. On the SOAR side, our engineers build and maintain playbooks in Cortex XSOAR, Splunk SOAR, and Tines. For SIEM and log analytics we work with Microsoft Sentinel and Splunk, wiring detections into response workflows so a SIEM SOAR integration produces cases with full context instead of raw alerts. On the endpoint side we integrate CrowdStrike telemetry and response actions. For enrichment we connect services like VirusTotal so analysts see verdicts, reputation, and related indicators inside the case. ServiceNow and other ITSM platforms carry the ticketing, approvals, and change records. Around that core we integrate the wider SIEM, EDR, and ITSM stacks a SOC depends on: threat intelligence feeds, identity and access management, email security, cloud services, and vulnerability management. If a tool has an API, our engineers can usually bring it into the workflow.
Governed Automation: Our Integration Philosophy
Every integration we build follows one principle: Human-led. Agent-assisted. Evidence-proven. SOAR platform automation should do the repetitive work, gathering context, enriching indicators, opening tickets, drafting communications, while people keep authority over actions that carry risk. In practice that means approval gates. A playbook can isolate a host, disable an account, or block a sender only after a named human reviews the recommendation and approves it. It also means evidence on every action. Each step a workflow takes is logged with what ran, what data it touched, who approved it, and what the outcome was, so an auditor or an incident reviewer can reconstruct the response later. We align this work to the frameworks you answer to, including NIST 800-53 and NIST 800-171 control families, so the automation supports your compliance story instead of complicating it. Governed automation is slower to design than unattended automation. It is also the version a security leader can defend.
What a Platform Integration Engagement Covers
Our security tool integration services follow a consistent arc. An engagement starts with an inventory of your current stack: which SIEM, SOAR, EDR, and ITSM platforms you run, which licenses you already pay for, and where alerts stall today. From there we select a small set of high-volume workflows, often phishing triage, alert enrichment, or ticket routing, and define what the automated version should do, where approval gates belong, and what evidence each step must produce. Our engineers then build the integrations and playbooks in your environment, test against real alert data, and document everything: architecture, credential handling, runbooks, and rollback steps. Before we leave, we train your analysts to operate and extend the workflows themselves. RDX also runs RDX Academy and its SOAR Engineer Program, so knowledge transfer is a discipline for us, not an afterthought. Engagements are scoped case by case because no two environments match.
Use Case
Picture a regional SOC running Microsoft Sentinel for detection, CrowdStrike on the endpoints, and ServiceNow for ticketing, with a small analyst team buried in reported phishing. Each reported email would cost an analyst twenty minutes or more: pull headers, check senders and URLs against VirusTotal, search Sentinel for other recipients, open a ServiceNow ticket, write the response. An RDX engagement in that environment would connect those four platforms through a SOAR workflow built in a platform such as Tines or Splunk SOAR. The automated flow would gather the evidence, score the message, and present a recommendation. An analyst would review the case and approve or reject the response, and actions like blocking a sender or resetting credentials would fire only after that approval. Every step would be logged with its evidence attached. The team would likely spend minutes per phish instead of half an hour, with a cleaner audit trail than the manual process ever produced.
Frequently Asked Questions
Which security platforms does RDX work with?
Our engineers work with Cortex XSOAR, Splunk SOAR, Tines, ServiceNow, Microsoft Sentinel, Splunk, CrowdStrike, VirusTotal, and the surrounding SIEM, EDR, and ITSM tools found in most SOC stacks. We are tool-agnostic by design, so the practical answer is broader than any list. If a platform exposes an API, we can usually integrate it. If your stack includes something we have not worked with before, we will say so plainly and scope the learning curve into the engagement rather than pretending otherwise.
Do you resell any of these platforms?
No. RDX has no reseller relationships and earns nothing when you buy or renew a license. When we recommend a platform, the recommendation is based on your environment, your team, and what you already pay for, not on a margin. Often the right answer is to get more out of the tools you already own before buying anything new. Vendor independence is a deliberate choice, because integration advice is only useful if you can trust where it comes from.
Will automation take actions in our environment without approval?
Not the consequential ones. Our principle is Human-led. Agent-assisted. Evidence-proven. The workflows we build run enrichment, correlation, and documentation automatically, but actions that change your environment, isolating hosts, disabling accounts, blocking senders, sit behind approval gates that a named person must clear. You decide where those gates go during design, and every action, automated or approved, is logged with the evidence behind it. If your policy requires tighter control, the workflow follows your policy.
Secure. Automate. Govern.
Ready to connect your security ecosystem? Email RDXenterprise@rdxenterprise.com or call 919-219-8508 to talk through your stack with an RDX engineer.