top of page

 

 

SOAR Engineering & Automation:

Governed Playbooks Built to Prove Every Action

Governed playbooks, not runaway scripts

 A playbook that fires an action with no guardrail is a liability. RDX engineers automation the way a mission is planned: deliberate, reviewable, and reversible. Every playbook we deliver is built around a consistent set of controls. Enrichment steps pull context from your existing sources so analysts stop doing manual lookups. Branching logic routes each case by severity, asset criticality, and confidence instead of forcing one path for every alert. Human approval gates sit in front of any action that touches production, disables an account, or blocks a sender, so a person authorizes the impact. Actions are idempotent, meaning a re-run does not double-execute, and destructive steps carry a defined rollback. Every step writes to a tamper-evident audit trail, so when leadership, an auditor, or an incident review asks what happened and who signed off, the answer is already recorded. This is the RDX principle in practice: human-led, agent-assisted, evidence-proven.

Tool-agnostic engineering across your stack

 We work in the platform you already own rather than pushing a rip-and-replace. RDX builds and hardens playbooks on tools such as Cortex XSOAR, Splunk SOAR, Tines, and Swimlane, and we integrate with the systems around them, including Splunk, Microsoft Sentinel, ServiceNow, CrowdStrike, and VirusTotal. Where a low-code canvas gets the job done cleanly, we use it. Where you need custom code for a complex transform, a signed API call, or logic the visual editor cannot express, we write and document it so your team can maintain it after we leave. We do not claim a partnership or certification with any of these vendors; we name them because these are the environments our engineers work in every day. The result is automation that fits your operation, is documented for your analysts, and does not collapse the first time an API changes.

Federal-ready delivery from a veteran-owned team

RDX Enterprise is a veteran-owned, service-disabled veteran-owned small business (SDVOSB), SAM-registered under CAGE 19YR5, UEI ZTVUCZYMVL69, and NAICS 541512. We support federal and DoD missions with the same discipline we bring to enterprise SOCs: change control, documented approval logic, and audit trails that hold up under review. Founder and CEO William Farrell built RDX around accountability, so every automation we deliver is designed to be explained and defended, not just to run fast. Secure. Automate. Govern.

 Use Case

 SOC is buried under user-reported phishing. RDX builds a triage playbook on their existing SOAR platform. When a report lands, the playbook automatically extracts URLs, domains, sender addresses, and attachment hashes, then enriches each indicator against the team's reputation and sandbox sources and scores the message. Low-confidence benign reports are closed with a logged rationale. Anything suspicious is escalated to a queue where an analyst sees the full enrichment in one view and approves the response. Only after that human approval does the playbook quarantine the message, block the sender, and open a ticket, with every action and the approving analyst recorded in a tamper-evident trail. The manual lookups disappear, and the consequential decisions stay with a person.

Frequently Asked Questions

Which SOAR platforms does RDX work with?

We are tool-agnostic and build on the platform you already own, including Cortex XSOAR, Splunk SOAR, Tines, and Swimlane. We also integrate with surrounding tools such as Splunk, Microsoft Sentinel, ServiceNow, CrowdStrike, and VirusTotal. If you are still choosing a platform, we can help you evaluate one against your use cases.

Do you use no-code or custom code?

Both, chosen by what the task needs. We use a platform's low-code canvas where it produces clean, maintainable automation, and we write custom code where you need complex transforms, signed API calls, or logic the visual editor cannot express. Custom work is documented so your team can maintain it.

How long does it take to build a playbook?

It depends on the number of integrations, the complexity of the branching logic, and how your approval and rollback requirements are defined. A focused enrichment or triage playbook is a shorter effort than a multi-stage response workflow spanning several tools. We scope each build with you first and confirm the timeline before work begins.

 Do humans stay in control of the automation?

Yes. That is the core of our design. Enrichment and routing run automatically, but any consequential action sits behind a human approval gate, and every decision is written to a tamper-evident audit trail. Human-led, agent-assisted, evidence-proven.

Secure. Automate. Govern.

Ready to turn alert fatigue into governed, auditable automation? Request a consultation with RDX Enterprise at RDXenterprise@rdxenterprise.com or 919-219-8508, or ask about the RDX SOAR Engineer training program for your team.

SOAR Engineering & Automation

Your analysts open the queue to hundreds of alerts, and the same phishing indicators get enriched by hand for the tenth time that shift. A domain gets copied into VirusTotal, a hash into a threat feed, a sender into a reputation lookup, and the notes get pasted into a ticket by a tired human at 2 a.m. Meanwhile the automation you did build has turned into script sprawl nobody wants to touch, with brittle logic, no rollback, and no record of who approved what. RDX Enterprise fixes that. We design, build, and harden governed SOAR playbooks that automate the repetitive work while keeping a person in command of every consequential decision.

With deep platform expertise across:

Tool-agnostic by design, RDX automates the platforms you already run: SOAR, SIEM and log analytics, EDR / XDR, ITSM and ticketing, threat intelligence and enrichment, identity and access management, cloud, email security, and vulnerability management. We integrate leading commercial and open-source tools in each category rather than locking you into one product.

RDX engineers scalable automation ecosystems that reduce alert fatigue, improve mean time to response (MTTR), and enhance threat visibility.

Our Capabilities

  • Platform architecture and deployment

  • Major version upgrades and environment migrations

  • Custom playbook engineering (Python-based automation)

  • Threat intelligence enrichment workflows

  • Incident lifecycle automation

  • SIEM and TIP integrations

  • Automation governance and documentation

Outcomes

  • Reduced manual triage workload

  • Faster incident containment

  • Improved audit traceability

  • Sustainable automation maturity

We don’t just build playbooks — we build operational automation frameworks aligned with mission objectives.

bottom of page